Refill your UK Phone Sim Card

BUY A REFILL VOUCHER FOR YOUR MY UK SIM CARD


INFORMATION ABOUT BUYING A REFILL VOUCHER FOR YOUR MY UK SIM CARD

You must buy a refill voucher if:

  1. You're staying longer than 30 days; or
  2. You want to call or text USA or Canada numbers; or
  3. You're in Europe and you've used up all 9GB of your 12GB data allowance, and you want to continue using data.

You do not need to buy a refill voucher if:

  1. You want to call or text local numbers within the same country in Europe (as this comes from your included minutes and texts).
  2. You want to call or text UK numbers when you're in Europe (as this comes from your included minutes and texts).
  3. You want to call or text other people using My UK SIM Card when you're in Europe (as this comes from your included minutes and texts).

HOW DO I BUY A REFILL VOUCHER?

You can buy your refill voucher at anytime from anywhere in the world. You can buy it when you're still at home or when you're in the UK or in Europe. Or you can get someone else to buy the refill voucher for you.

Once you receive the refill voucher number in an email from you can redeem the refill voucher at a later date. Your refill voucher can only be redeemed after you've activated your My UK SIM Card.

After you purchase your refill voucher we'll email you a refill voucher code (within 24 hours) with instructions on how to redeem the voucher code via your phone or online.

Please allow up to 24 hours for your voucher code to be emailed to you, and please ensure that our email address (info@myuksimcard.com) is set as a safe contact in your email program or alternatively make sure that you check your spam/bulk/junk folder. Do not email or call us to find out where your voucher code is until after 24 hours from when you purchased your refill voucher.

STAYING LONGER THAN 30 DAYS

If you're staying longer than 30 days, you’ll need to buy a £20 recharge voucher. When you redeem the recharge voucher number we send to you via email, you'll get an additional 30 days (which will start on day 31). This means you'll get another 30 days of 12GB of data (of which you can use 9GB in Europe), 300 minutes and 3,000 texts. The remaining data, minutes and texts from the previous 30 days does not rollover.

You can only recharge for a full 30 days (you can’t just recharge for a few extra days).

After you purchase your refill voucher we'll email you a refill voucher code (within 24 hours) with instructions on how to redeem the voucher code via your phone or online. Please allow up to 24 hours for your voucher code to be emailed to you, and please ensure that our email address (info@myuksimcard.com) is set as a safe contact in your email program or alternatively make sure that you check your spam/bulk/junk folder. Do not email or call us to find out where your voucher code is until after 24 hours from when you purchased your refill voucher.

CALLING AND TEXTING USA OR CANADA NUMBERS

If you want to call USA or Canada landline numbers, or call or text USA or Canada cell phone numbers, you'll need to buy a refill voucher. Even if the person with the USA or Canada cell phone is with you, it is still a USA or Canada number (a USA or Canada cell phone in the UK does not become a UK number - it remains a USA or Canada number).

You can buy a recharge voucher in the following denominations: £10, £20 or £50.

When you're in the UK and you call or text USA landline or cell phone numbers or Canada landline or cell phone numbers it costs £0.03/min (3p/min) and £0.25/text (25p/text).

When you're in Europe and you call or text USA landline or cell phone numbers or Canada landline or cell phone numbers it costs £1.40/min and £0.016/text (1.6p/text).

We find that many of our customers choose to use voice and messaging apps such as Whatsapp, Viber, FaceTime etc to call and text to Australian numbers (because apps use data).

After you purchase your refill voucher we'll email you a refill voucher code (within 24 hours) with instructions on how to redeem the voucher code via your phone or online. Please allow up to 24 hours for your voucher code to be emailed to you, and please ensure that our email address (info@myuksimcard.com) is set as a safe contact in your email program or alternatively make sure that you check your spam/bulk/junk folder. Do not email or call us to find out where your voucher code is until after 24 hours from when you purchased your recharge.

ADDITIONAL DATA USAGE IN EUROPE

If you use up 9GB of your 12GB data allowance when you're in Europe, data will stop working. If you want to continue using data it will cost 0.78p/MB (ie £7.80/GB). You can buy a refill voucher in the following denominations: £10, £20 or £50.

After you purchase your refill voucher we'll email you a refill voucher code (within 24 hours) with instructions on how to redeem the voucher code via your phone or online.

Please allow up to 24 hours for your voucher code to be emailed to you, and please ensure that our email address (info@myuksimcard.com) is set as a safe contact in your email program or alternatively make sure that you check your spam/bulk/junk folder. Do not email or call us to find out where your voucher code is until after 24 hours from when you purchased your recharge voucher.