Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR CELL PHONE

My UK SIM Card only works in network unlocked cell phones. Some phones are restricted by software so that they can only be used with a single network or carrier. The reason for the lock is because phones are usually heavily subsidized and carriers want to discourage people switching networks or shipping phones to other countries. Getting your phone "network unlocked" means that it can be used with any SIM card/carrier - and in any country. Contact your phone provider or click on these handy links to unlock your AT&T Device, T-Mobile Device or Verizon Device or contact your phone provider directly to request an unlock. If you have an iPhone, then the Apple website provides instructions on how to unlock your iPhone.

An easy way to test if your phone is network unlocked is to insert into it a different network SIM Card and confirm that it connects to the different network (for example if you usually use AT&T, then insert a T-Mobile SIM Card and confirm it connects to the T-Mobile network).

PHONE COMPATIBILITY

All iPhones (including X, XS and XR) and most other recent model Smartphones (such as, but not limited to, Samsung, Huawei, HTC, LG + many others) are compatible with My UK SIM Card (in addition your phone must also be network unlocked).

Your phone must work on these cellular frequencies used in the United Kingdom and Europe: 4G LTE Band 20 (800MHz) and 4G LTE Band 3 (1800MHz) or 3G Band 1 (2100MHz). To find out if your phone is technically compatible, use the search feature at the Will My Phone Work website: select "United Kingdom" as the country, then select "3" from the carrier list. If you're still not sure just drop us an email at info@myuksimcard.com with the full details of your phone make and model.

CUSTOMER REVIEWS

Want to know what our customers say about My UK SIM Card? Just click on the "Google My Business" logo below to be taken to our Google My Business page where you can read reviews left by our customers.

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My UK SIM Card was recently tested by John Brandon from Fox News as one of "7 cool travel gadgets for your next trip". Click here to read what he had to say.

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Check out the write up we received from Geoff Whitmore from Forbes. Click here to read what he had to say.

FREQUENTLY ASKED QUESTIONS

  • My UK SIM Card is the solution for using your cell phone in the United Kingdom and Europe. Don't worry about figuring out the best solution, and most importantly don't pay expensive international roaming!
  • Simply remove your existing SIM Card at the airport (or when you get to the UK/Europe), and insert My UK SIM Card into your phone. It's a multi-fit SIM Card (nano, micro and standard) so it's guaranteed to fit all phones. My UK SIM Card self activates when you insert it into your phone and comes pre-loaded with 12GB of high speed data, 40,000 minutes and 40,000 texts.
  • You can bring your own phone to use with My UK SIM Card: it's compatible with all network unlocked iPhones (including iPhone X, XS and XR) and it's compatible with most other network unlocked Smartphones such as, but not limited to, Samsung, Huawei, HTC, LG + many others.
  • All your contacts, phone numbers, photos, settings and apps are unaffected by My UK SIM Card (these are all stored on your phone, not on your SIM Card).
  • My UK SIM Card works in the United Kingdom (England, Scotland, Wales and Northern Ireland) and has free roaming in more than 30 European countries.
  • There's no contracts, no credit checks and no overages.
  • Yes! My UK SIM Card is a 3-in-1 multi-fit SIM Card so it will fit all phones. You can use it as a nano SIM, micro SIM or standard SIM. You just pop out the correct size SIM for your phone. For example, if you had an iPhone 7 you'd pop out the nano SIM. Or if you had a Samsung Galaxy S5 you'd pop out the micro SIM.
  • With My UK SIM Card service for your phone you get high speed data, minutes and texts. In fact you get a massive 12GB of high speed data, 40,000 minutes and 40,000 texts to use in the United Kingdom and in more than 30 European countries and there's no roaming charges, no annual contract, no credit check and easy activation.
  • My UK SIM Card works in all iPhones (including the newest iPhone XS and iPhone XR) and in the majority of other Smartphones. Just take out your regular SIM Card and put My UK SIM Card in your phone. It will start working as soon as you land in the United Kingdom or Europe.
  • My UK SIM Card is compatible with all your favorite apps so you can keep using your phone just like you do at home: send photos and make calls on Whatsapp, update your Facebook status, post photos to Instagram, check your email + use all your other apps just like you do at home.
  • Yes! My UK SIM Card works in all iPhones (including the newest iPhone XS and iPhone XR) and in the majority of other Smartphones. Just take out your regular SIM Card and put My UK SIM Card in your phone. It doesn't matter whether you purchased your phone from AT&T, T-Mobile, Verizon, Sprint, Apple, Samsung or somewhere else!
  • With My UK SIM Card there's no roaming charges, no annual contract, no credit check and easy activation within minutes of you landing in the United Kingdom or Europe.
  • Your My UK SIM Card self-activates in your phone within minutes of arrival and you don't need access to a computer to activate it.
  • Full instructions come with the SIM card about how to activate it and use it.
  • You can activate My UK SIM Card in any of the included European countries. You don't need to activate it in the UK.
  • Important: You can only use My UK SIM Card in Europe for a maximum period of 60 consecutive days (after 60 days of consecutive use in Europe it must be used in the UK, otherwise it will get permanently cancelled by the network). For example, suppose your first destination is Paris: you can activate My UK SIM Card in Paris, and use it in Paris or other European cities for a maximum period of 60 days. If you don't then use it in the UK it will get permanently cancelled. So if you're only visiting Europe (ie you're not going to the UK) and you're in Europe for more than 60 days, you can buy multiple SIM Cards from us and use each for 60 days.
  • Yes you can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet) when you're in the UK or Europe.
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. You don’t need an individual France Sim, Italy Sim, or Spain Sim; you just need one. Think of it as a complete all-purpose Europe Sim - roaming is automatically activated (you'll just need to turn on data roaming).
  • When you're in these European countries (i) you can use your included 12GB data allowance (at speeds up to 3G) and (ii) calls and texts to other people using our SIM Card come from your included 40,000 minutes and 40,000 texts and (iii) calls and texts to UK landlines and UK mobiles come from your included 40,000 minutes and 40,000 texts and (iv) calls and texts to local numbers in the same country come from your included 40,000 minutes and 40,000 texts.
  • IMPORTANT! 60 day Europe use restriction: you can only use the SIM Card in Europe within 60 days of the last time it was used in the UK. If you use the SIM Card after more than 60 calendar days from when it was last used in the UK then it will get permanently cancelled by the Three UK network. The SIM Card is intended for primary use in the UK. If you're traveling in Europe for more than 60 days you can buy multiple SIM Cards from us and use each for 60 days.
  • For example, if you're in Paris, you can check Google Maps, call someone else using our SIM Card, call a UK phone number, and call a local French number.
  • Data speeds in Europe will be 3G only (this is sufficient for Maps, Apps, GPS, Email, Facebook etc).  You can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet).
  • The United Kingdom (usually just referred to as the "UK") comprises England, Scotland, Wales and Northern Ireland. The Republic of Ireland (the capital of which is Dublin) is not part of the UK, and is considered "Europe" for the purposes of My UK SIM Card.
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • When you're in these European countries (i) you can use your included 12GB data allowance (at speeds up to 3G) and (ii) calls and texts to other people using our SIM Card come from your included 40,000 minutes and 40,000 texts and (iii) calls and texts to UK landlines and UK mobiles come from your included 40,000 minutes and 40,000 texts and (iv) calls and texts to local numbers in the same country come from your included 40,000 minutes and 40,000 texts.
  • IMPORTANT! 60 day Europe use restriction: you can only use the SIM Card in Europe within 60 days of the last time it was used in the UK. If you use the SIM Card after more than 60 calendar days from when it was last used in the UK then it will get permanently cancelled by the Three UK network. The SIM Card is intended for primary use in the UK. If you're traveling in Europe for more than 60 days you can buy multiple SIM Cards from us and use each for 60 days.
  • For example, if you're in Paris, you can check Google Maps, call someone else using our SIM Card, call a UK phone number, and call a local French number.
  • Data speeds in Europe will be 3G only (this is sufficient for Maps, Apps, GPS, Email, Facebook etc).  You can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet).
  • When you're in the UK, it costs £0.03/min (3p/min) to call a USA landline number, a USA cell number, a Canada landline number or a Canada cell number and it costs £0.252 (25.2p) to text a USA cell number or a Canada cell number.
  • When you're in the included 34 European countries, it costs £1.40/min to call a USA or Canada number and £0.016 (1.6p) to text a USA or Canada cell phone.
  • You can also use your SIM Card in Israel as follows: (i) calls and texts to local numbers in Israel cost £1.40/minute and 2p/text and (ii) you can use all of your 12GB data allowance (at speeds up to 3G) and (iii) hotspot on your phone will not work and (iv) calls and texts to other people using our SIM Card come from your included 40,000 minutes and 40,000 texts and (v) calls and texts to UK landlines and UK mobiles come from your included 40,000 minutes and 40,000 texts.
  • Yes you can continue to use all your favorite apps, such as Whatsapp, Facebook, Viber, Google Maps and Email.
  • All these apps are stored on your phone, not on your SIM Card. This means that using My UK SIM Card doesn't change any of the apps on your phone.
  • The My UK SIM Card for your phone comes with 12GB of high speed data, so this means you can keep using your favorite apps whether you're in London, Paris, Berlin or across 34 European countries!
  • No! You have full peace of mind because My UK SIM Card is 100% prepaid, with no contracts and no overage charges.
  • All you pay is $39.99 for the SIM card. For example, if you use up all 40,000 minutes of calls, then you won't be able to make any more calls. If you use up all 12GB of data, then data will just stop working. And if you try to call a non-UK number, the call just won't connect (you need to refill with extra credit to be able to call non-UK numbers such as numbers in the USA or Canada). You're in total control!
  • If you're not sure whether to buy My UK SIM Card or to just use the international roaming from your current cell phone provider, we've provided a handy comparison table below.
  • Using My UK SIM Card is the smart choice when it comes to using your cell phone in the United Kingdom and Europe. Although you could just use the international roaming on your existing Verizon, AT&T, T-Mobile or Sprint cell phone plan, you'll find My UK SIM Card to be far superior both in terms of cost and the amount of included data.
  • Here's some information about what's on offer from Verizon, AT&T, T-Mobile and Sprint:
  • Company What does it cost to use my cell phone in the UK or Europe?
    Verizon

    $10 per day TravelPass lets use your plan's domestic talk, text and data in the UK and Europe.
    Only the first 500mb of data used each day is at high speed - thereafter data speeds are reduced to slow 2G/EDGE.

    AT&T

    $60 Passport gives you 1GB of data (overage data costs $50 per 1GB), unlimited texts and calls cost $0.35 per minute.
    $120 Passport gives you 3GB of data (overage data costs $50 per 1GB), unlimited texts and calls cost $0.35 per minute.

    T-Mobile

    T-Mobile ONE, Simple Choice, New Classic and Select Choice included unlimited 2G/EDGE data, unlimited texts and calls cost $0.25 per minute.

    Sprint

    Unlimited 2G/EDGE data, unlimited texts and calls cost $0.20 per minute.
    Additional $5 per day or $25 per week gives high speed data.

    My UK SIM Card

    $39.99 gives you 12GB of high speed data, 40,000 texts and 40,000 minutes.
    Good for 30 days.
    Works in the UK and Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

  • Yes you can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet).
  • Calling and texting to USA or Canada is not included when you’re in the UK or in Europe: you'll need to buy a refill voucher on our website once you receive your UK Phone Sim Card.
  • When you're in the UK, it costs £0.03/min (3p/min) to call a USA or Canada number and £0.252 (25.2p) to text a USA or Canada cell phone.
  • When you're in the included 34 European countries, it costs £1.40/min to call a USA or Canada number and £0.016 (1.6p) to text a USA or Canada cell phone.
  • We recommend that customers use apps like Viber and WhatsApp to call or text the USA and Canada (because apps only use data).
  • Calling and texting to local numbers when you're in the 34 European countries comes from your included 40,000 minutes and 40,000 texts.
  • If you use up all of the included 40,000 minutes and/or 40,000 texts, then it costs £0.03/min (3p/min) to call a UK landline or UK mobile, and £0.02 (2p) to text a UK mobile and you'll need to add extra credit.
  • To add extra credit to your UK Phone Sim, wait until you receive it from us, then purchase a refill voucher on our website. Full details will come with your sim card about how to do this but you can also read more about how to add extra credit on your UK Sim Card.
  • My UK SIM Card comes with a UK mobile/cell number. You'll know the number before you leave (it's printed on the SIM Card). Here's an example of what a UK mobile/cell number looks like: 07100200300. You can give the number to family and friends, hotels, tour operators, airport transfers, Uber, or anyone else you want.
  • When anyone in the USA or Canada calls or texts you they'll be charged international call or text charges (because they'll be calling or texting the UK). It's free for you to receive calls and texts on your My UK SIM Card. When they call you they'll need to dial 011 then 44 for the UK then your My UK SIM Card number with the first 0 removed. For example if your My UK SIM Card number is 07100200300 then they'll dial 011-44-7100200300. Or to send you a text they'll send it to +447100200300.
  • When anyone in the UK calls or texts you they'll be calling or texting a local UK number so it will just like they're calling or texting a friend or customer. When anyone in Europe calls or texts you they'll be calling or texting a UK number and in many cases that's included in phone plan.
  • Do you want to keep receiving calls and texts on your American or Canadian cell phone? Some of our customers find it important to be able to still receive calls and texts to their American or Canadian cell phone. There's a few things you can do:
  • 1. You could forward your cell phone to your My UK SIM Card number. This will forward voice calls only (not texts) but you can simply take out My UK SIM Card from your phone and put your American or Canadian SIM Card into your phone to retrieve your texts, and then put My UK SIM Card back into your phone.
  • Your American or Canadian cell phone provider will charge you a fee to forward your cell phone to your My UK SIM Card number. You'll need to contact them to find out what it costs.
  • There's no cost from My UK SIM Card to receive these forwarded calls.
  • 2. You could use our "Follow Me Number" service. Here's how it works: we give you a regular American or Canadian number that routes to your My UK SIM Card number and you forward your cell phone to your Follow Me Number. So when someone calls your American or Canadian cell phone it will ring through to your My UK SIM Card. You can even just give your Follow Me Number to family and friends and have them call it (instead of your American or Canadian cell phone number). Your Follow Me Number can't receive texts but you can simply take out My UK SIM Card from your phone and put your American or Canadian SIM Card into your phone to retrieve your texts, and then put My UK SIM Card back into your phone.
  • Your American or Canadian cell phone provider will charge you a fee to forward your cell phone to another American or Canadian number. You'll need to contact them to find out what it costs.
  • My UK SIM Card charges the following for a Follow Me Number: $25 for 100 minutes, $60 for 250 minutes or $200 for 1,000 minutes. If you want to use a Follow Me Number just email us at info@myuksimcard.com after you've ordered and received your My UK SIM Card.
  • 3. You could take a spare cell phone with you and put your American or Canadian SIM Card into your spare cell phone, and put My UK SIM Card into your main phone. You'll need to check with your American or Canadian cell phone provider what it will cost to use your phone overseas.
  • Your phone must be network unlocked to use My UK SIM Card, and your phone must also be compatible. Find out if your phone is unlocked.
  • All unlocked iPhones (including the latest new iPhone) are fully compatible, and most other Smartphones are also fully compatible.*
  • *To get 4G speeds in the UK, your phone must operate on 4G/LTE 800MHz and/or 4G/LTE 1800MHz and to get 3G speeds in the UK, your phone must operate on 3G 2100MHz. For an easy way to find your phone’s specifications, visit http://www.gsmarena.com/.
  • We use the Three UK mobile network which covers 97% of the UK population: to check coverage in a specific area, enter the address into the Three UK Coverage Checker. When in Europe, the UK SIM card will roam onto different local networks.
  • If you're staying longer than 30 days you can refill on our website (with your USA or Canadian credit card, or Paypal) and get another 30 days of the same inclusions (12GB, 40,000 minutes, 40,000 texts). Staying even longer? Just keep refilling every 30 days.
  • Unused data, minutes and texts do not rollover from month to month.
  • No. We do not currently support eSIM. Our SIM Card is a physical SIM Card that we send to you and which you insert into your phone.
  • My UK SIM Card is good for 30 days from when you activate it in your phone on arrival in the UK or Europe. If you're staying longer than 30 days you can refill £20 on our website using your American or Canadian credit card and get another 30 days of the same plan inclusions.
  • If you're going to be in Europe (ie not in the UK) for longer than 60 days, you can't use My UK SIM Card in Europe for more than 60 days. In this case just buy a second My UK SIM Card: refill your first SIM Card after 30 days, then start using the second My UK SIM Card after 60 days.
  • We accept returns of My UK SIM Card if, and only if, the SIM Card is in its original unopened packaging. "Unopened packaging" means you haven't opened the postal envelope in which the SIM Card was sent to you. Returns are subject to a re-stocking fee of $5, and any postage paid by you for the original purchase is not refundable. To arrange a return please first contact us at info@myuksimcard.com.
  • We do not accept returns if: (a) you've opened the envelope in which the My UK SIM Card was sent to you, and/or (b) you've popped out the SIM Card from its plastic casing.
  • All orders are shipped to you from our warehouse right here in the USA (in Hayden ID). And yes we ship to our great friends in Canada! We dispatch your order on the next business day (Monday through Friday). For example, order on Tuesday, dispatched Wednesday. Order on Friday, dispatched Monday.
  • If you're in the USA: we offer free shipping by USPS First Class Mail which takes five (5) business days after dispatch. Need My UK SIM Card sooner? Choose USPS Priority Mail ($5.75) which takes two to three (2-3) business days after dispatch. Or choose USPS Priority Express ($23) which takes one to two (1-2) business days after dispatch.
  • If you're in Canada: we offer free shipping by UPS which takes seven to fifteen (7-15) business days after dispatch. We don't currently offer any faster shipping to Canada.
  • My UK SIM Card is sold only on our website. We don't sell My UK SIM Card in any retail outlets or airports but we're looking to do this soon and we'll update this FAQ if things change: until then you can only buy My UK SIM Card on our website.
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