Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR DEVICE

In order for your cell phone, iPad, Tablet or Hotspot to work with My UK SIM Card, it must be network unlocked. Contact your phone provider or click on these handy links to unlock your AT&T Device, T-Mobile Device or Verizon Device or contact your phone provider directly to request an unlock. If you have an iPhone, then the Apple website provides instructions on how to unlock your iPhone.

DEVICE COMPATIBILITY

All models of unlocked iPhones and iPads are fully compatible with My UK SIM Card. Most other recent model unlocked Smartphones (Samsung, HTC, Android etc) and Tablets are also compatible. To get 4G LTE speeds in the UK, your device must operate on 4G/LTE 800MHz and/or 4G/LTE 1800MHz and to get 3G speeds in the UK your device must operate on 3G 2100MHz.

For an easy way to find if your phone, iPad, Tablet or Hotspot will work with My UK SIM Card, use the search feature at the Will My Phone Work website: select "United Kingdom" as the country, then select "3" from the carrier list. If you're still not sure just drop us an email at info@myuksimcard.com with the full details of your device make and model.

FREQUENTLY ASKED QUESTIONS

  • Yes, you can hotspot your phone when you're in the UK and share the data with your laptop, iPad, Tablet or other device. Hotspot won't work in the 34 European countries.
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. You don’t need an individual France Sim, Italy Sim, or Spain Sim; you just need one. Think of it as a complete all-purpose Europe Sim - roaming is automatically activated (you'll just need to turn on data roaming).
  • When you're in these European countries (i) you can use up to 9GB of your data allowance and (ii) calls and texts to other people using our SIM Card come from your included 300 minutes and 3,000 texts and (iii) calls and texts to UK landlines and UK mobiles come from your included 300 minutes and 3,000 texts and (iv) calls and texts to local numbers in the same country come from your included 300 minutes and 3,000 texts.
  • For example, if you're in Paris, you can check Google Maps, call someone else using our SIM Card, call a UK phone number, and call a local French number.
  • Data speeds in Europe will be 3G only (this is sufficient for Maps, Apps, GPS, Email, Facebook etc).  Hotspot will not work on your phone in Europe (you won't be able to connect your Tablet, iPad or Laptop to your phone).
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • When you're in these European countries (i) you can use up to 9GB of your data allowance and (ii) calls and texts to other people using our SIM Card come from your included 300 minutes and 3,000 texts and (iii) calls and texts to UK landlines and UK mobiles come from your included 300 minutes and 3,000 texts and (iv) calls and texts to local numbers in the same country come from your included 300 minutes and 3,000 texts.
  • For example, if you're in Paris, you can check Google Maps, call someone else using our SIM Card, call a UK phone number, and call a local French number.
  • Data speeds in Europe will be 3G only (this is sufficient for Maps, Apps, GPS, Email, Facebook etc).  Hotspot will not work on your phone in Europe (you won't be able to connect your Tablet, iPad or Laptop to your phone).
  • When you're in the UK, it costs £0.03/min (3p/min) to call a USA landline number, a USA cell number, a Canada landline number or a Canada cell number and it costs £0.252 (25.2p) to text a USA cell number or a Canada cell number.
  • When you're in the included 34 European countries, it costs £1.40/min to call a USA or Canada number and £0.016 (1.6p) to text a USA or Canada cell phone.
  • You can also use your SIM Card in Israel as follows: (i) calls and texts to local numbers in Israel cost £1.40/minute and 2p/text and (ii) you can use all of your 12GB data allowance (at speeds up to 3G) and (iii) hotspot on your phone will not work and (iv) calls and texts to other people using our SIM Card come from your included 300 minutes and 3,000 texts and (v) calls and texts to UK landlines and UK mobiles come from your included 300 minutes and 3,000 texts.
  • Yes you can continue to use all your favorite apps, such as Whatsapp, Facebook, Viber, Google Maps and Email.
  • All these apps are stored on your phone, not on your SIM Card. This means that using My UK SIM Card doesn't change any of the apps on your phone.
  • The My UK SIM Card for your phone comes with 12GB of high speed data (9GB of which you can use in the included European countries), so this means you can keep using your favorite apps whether you're in London, Paris, Berlin or across 34 European countries!
  • No! You have full peace of mind because My UK SIM Card is 100% prepaid, with no contracts and no overage charges.
  • All you pay is $49.95 for the SIM card. For example, if you use up all 300 minutes of calls, then you won't be able to make any more calls. If you use up all 12GB of data, then data will just stop working. And if you try to call a non-UK number, the call just won't connect (you need to refill with extra credit to be able to call non-UK numbers such as numbers in the USA or Canada). You're in total control!
  • When you're in the 34 European countries you won't be able to use hotspot on your phone, and data speeds will be 3G.
  • You can't use the UK Phone Sim Card in an iPad, Tablet or Hotspot. Doing so will cause the UK Phone Sim Card to be permanently and forever cancelled without refund. Need a data sim card for your iPad, Tablet or Hotspot? Check out our UK Data Sim Card Plans.
  • Calling and texting to USA or Canada is not included when you’re in the UK or in Europe: you'll need to add extra credit once you receive your UK Phone Sim Card.
  • When you're in the UK, it costs £0.03/min (3p/min) to call a USA or Canada number and £0.252 (25.2p) to text a USA or Canada cell phone.
  • When you're in the included 34 European countries, it costs £1.40/min to call a USA or Canada number and £0.016 (1.6p) to text a USA or Canada cell phone.
  • We recommend that customers use apps like Viber and WhatsApp to call or text the USA and Canada (because apps only use data).
  • Calling and texting to local numbers when you're in the 34 European countries comes from your included 300 minutes and 3,000 texts.
  • If you use up all of the included 300 minutes and/or 3,000 texts, then it costs £0.03/min (3p/min) to call a UK landline or UK mobile, and £0.02 (2p) to text a UK mobile and you'll need to add extra credit.
  • To add extra credit to your UK Phone Sim, wait until you receive it from us, then purchase a recharge voucher on our website. Full details will come with your sim card about how to do this but you can also read more about how to add extra credit on your UK Sim Card.
  • Your My UK SIM Card comes with a local UK cell phone number that you'll know before you leave on your vacation. Give it to family, friends or work, updated your airline or hotel bookings, and give to tour operators.
  • Your My UK SIM Card self-activates in your phone within minutes of arrival and you don't need access to a computer to activate it.
  • Full instructions come with the SIM card about how to activate it and use it.
  • Your phone must be network unlocked to use My UK SIM Card, and your phone must also be compatible. Find out if your phone is unlocked.
  • All unlocked iPhones (including the latest new iPhone) are fully compatible, and most other Smartphones are also fully compatible.*
  • *To get 4G speeds in the UK, your phone must operate on 4G/LTE 800MHz and/or 4G/LTE 1800MHz and to get 3G speeds in the UK, your phone must operate on 3G 2100MHz. For an easy way to find your phone’s specifications, visit http://www.gsmarena.com/.
  • We use the Three UK mobile networkwhich covers 97% of the UK population: to check coverage in a specific area, enter the address into the Three UK Coverage Checker. When in Europe, the UK SIM card will roam onto different local networks.
  • Recharge on our website with £20 and get another 30 days of 12GB data, 300 UK minutes and 3000 UK texts. Unused data, minutes and texts do not rollover.
  • Your data, UK minutes and UK texts are good for 30 days from activation of your Sim card.
  • If you're staying longer just recharge on our website with £20 and get another 30 days of 12GB data, 300 UK minutes and 3000 UK texts (unused data, minutes and texts do not rollover). If you're going back to the UK you can re-use use the Sim card within six months of first activation. Recharge your Europe Sim Card here.
  • All orders are dispatched from our warehouse in Idaho, USA. Orders are usually dispatched on the next business day after you order.
  • If you're in the USA, we offer free regular shipping (2-5 business days via USPS First Class Mail). If you need your My UK SIM Card quicker, we offer Priority Mail (2 days USPS Priority Mail) for $5.75 and Priority Express (1 day USPS Priority Express) for $23.
  • If you're in Canada, we offer free regular shipping (7-15 business days via USPS). There are no other shipping options for Canada.
  • My UK SIM Card is not sold in any retail outlets or airports. We are 100% online only.